Our Values
We base our care around you as an individual. To help us to do that, we adhere to a set of important principles outlined below.
If at any time you have any questions about these, or you feel that someone is not upholding them, please let a manager know.
Summerhayes will do everything possible to keep you safe.
We do this by:
Ensuring that our staff are well trained and skilled to provide the right care and support.
Giving you the information you need to make informed choices and take informed risks.
Keeping a clean environment free from hazards and keeping infection under control.
Supporting you with any medication needs carefully to minimise the risk of errors.
Freedom from Discrimination: Summerhayes has a zero-tolerance approach to all forms of discrimination.
We believe in care that meets your needs because you are involved fully in your care and its arrangement.
Each Resident is celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs accepted, supported and respected.
We employ the right staff for you who have the right knowledge, skills and qualifications to fulfil your wishes and to enable you through care.
We will ask for your views and ideas on daily living arrangements and enable you to contribute to any proposed changes.
We will make information accessible and in a way that you can
understand, both about your care (including medication) and the services being offered.
We will consult you on your wishes, history and preferences in the assessment and put this in your Care Plan.
We will ask for your informed consent to care and any changes to it in all decisions about your care.
The principles of the Mental Capacity Act will be followed.
You will be supported to achieve as much independence as possible, emotionally, physically, intellectually and socially and without unreasonable restrictions.
We will keep information about you confidential and will tell you how we use your personal information, how we store it and how long we keep it.
Summerhayes provides a caring environment which supports a person-centred approach.
Staff will take an interest in what makes you, the things you want to share from memories, the things you like and don’t like, current interests, wishes and new pursuits.
Staff will treat you with dignity in the way they speak with you and the way they behave.
We will assist you in continuing to use your skills and in pursuing your interests, as well as facilitating a varied range of new skills and interests to try if you would like.
Staff will create a stimulating environment which enables you to be as active as you would like to be.
We will uphold your right to privacy.
All information about residents is treated as confidential and only shared with members of staff, visiting professionals or organisations for the provision of care with your consent or your representatives.
Information about you will be protected and stored to meet legal requirements and will only be kept for as long as it is necessary.
We will make sure that you understand information and what is said
You will be supported to carry on relationships and have access to family, friends, facilities and the community.
Summerhayes will be responsive to what we see, hear and know, to ensure that you maintain your health and wellbeing.
Care staff will ensure that they are up to date with what is in your Care Plans and make changes when they are needed.
Summerhayes welcomes complaints, compliments and issues raised and will always take them seriously and investigate whilst taking the action needed to put things right, and improve the service we offer.
Staff will work with other professionals to ensure that your care is joined up.
Summerhayes is a well-led organisation, knowing its responsibilities and carrying them out.
The management staff of Summerhayes are both visible and approachable for residents and staff alike.
Summerhayes has the skills to monitor the service and make changes when they are needed.
When things go wrong, Summerhayes and its management staff are honest with you and give solutions on how to put things right.
Fulfilment is the opportunity to realise personal aspirations and abilities. It recognises and responds to levels of human satisfaction separate from the physical and material, but it is difficult to generalise fulfilment since it deals with precisely those areas of lifestyle where individuals differ from each other. We respond to service users’ right to fulfilment in the following ways:
We try to help service users to participate in the broadest possible range of social and cultural activities.
If requested, we will assist a service user to participate in practices associated with religious or spiritual matters, and celebrate meaningful anniversaries and festivals.
We aim to respond sensitively and appropriately to the special needs and wishes of service users who wish to prepare for or are close to death.
We make particular efforts to understand and respond to the wish of any service user to participate in minority-interest events or activities.
We will do everything possible to help a service user who wants to achieve an unfulfilled task, wish or ambition before the end of his or her life.
We recognise the diversity of people’s preferred sexual orientation and will assist them in a non-judgemental way to fulfil these needs and access the local community.
Our Philosophy
Offer skilled care to enable people who live at Summerhayes to achieve their optimum state of health and well-being.
Treat all people who live and work at Summerhayes and all people who visit with respect at all times.
Uphold the human and citizenship rights of all who live, work and visit the Home.
Support individual choice and personal decision-making as the right of all Service Users.
Respect and encourage the right of independence of all Service Users.
Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times.
Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.
Our Promise
We continually encourage residents to take the lead in telling us what we need to do to improve through conversations, questionnaires and complaints etc. We always appreciate any feedback.
We regularly ask residents how they would like to give us their feedback and how they would like to be involved in the decision-making and creative thinking process we promote at Summerhayes. We have a suggestions/comments box by the front door which all residents and Stakeholders are encouraged to use if they wish to make suggestions or comments anonymously.
A large proportion of the policies relating to the day-to-day routines at Summerhayes have evolved from the suggestions and requests of our residents and this is an ongoing practice. Summerhayes is run for the benefit of its residents, and not for the convenience of Staff.
All we do and the way we do it should, therefore, be led by you. We welcome your suggestions and ideas at all times.
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