Our Philosophy

Offer skilled care to enable people who live at Summerhayes to achieve their optimum state of health and well-being. 

Treat all people who live and work at Summerhayes and all people who visit with respect at all times. 

Uphold the human and citizenship rights of all who live, work and visit the Home. 

Support individual choice and personal decision-making as the right of all Service Users. 

Respect and encourage the right of independence of all Service Users. 

Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times. 

Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. 

Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff. 


Our Promise

We continually encourage residents to take the lead in telling us what we need to do to improve through conversations, questionnaires and complaints etc. We always appreciate any feedback.

We regularly ask residents how they would like to give us their feedback and how they would like to be involved in the decision-making and creative thinking process we promote at Summerhayes. We have a  suggestions/comments box by the front door which all residents and Stakeholders are encouraged to use if they wish to make suggestions or comments anonymously.

A large proportion of the policies relating to the day-to-day routines at Summerhayes have evolved from the suggestions and requests of our residents and this is an ongoing practice. Summerhayes is run for the benefit of its residents, and not for the convenience of Staff.

All we do and the way we do it should, therefore, be led by you.  We welcome your suggestions and ideas at all times.

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